Many clients have embedded these systematic methods into their. It is called also a root cause analysis and decisionmaking method. Kepnertregoes problem management and incident management techniques, such as situation appraisal, problem analysis, decision analysis. Search for software and other solutions for your decision, related to kepner tregoe excel template decision making example. The kepnertregoe clear thinking processes includes, situational analysis, problem analysis, decision analysis and potential problem analysis.
When faced with a problem or decision, you need the right answerand fast. Find root cause, make better decisions, manage risk. Kepnertregoe is a mature process with decades of proven capabilities. Kepner tregoe excel template decision making example. The rational decision making model is a specific technique for decision making which aims to reach a conclusion based on the decision makers goals and an objective assessment of the merits of all available options. This leads to how to generate lots of options and selecting the best option scientifically, using must haves and nice to haves. According to the kepner tregoe method, different tasks involve different problems, which in turn need different approaches. When developing a problem definition always use the 5 whys technique to. We embed tregoeds critical thinking and sound decisionmaking and problemsolving processes into our individual, team and organizational work in support of children. It is a stepbystep approach for systematically solving problems, making. Kepner tregoe method, a problem solving and decision. Founded in 1958 based on groundbreaking research on how people think, solve problems and make decisions, princetonbased kepnertregoe is dedicated to helping organizations achieve operational. The actual name is kepnertregoe problem solving and decision making psdm. Prepare decision statement includes not only the desired result but also the action required.
Potential problem analysis evaluate the final decision for risk and identify the contingencies and preventive actions necessary to minimize that risk. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. Upon completion you will begin to see an immediate and longterm return on investment. Pugh, analytic hierarchy process ahp and kepnertregoe kt. The kepner tregoe method ktmethod is a problem analysis model in which the problem is disconnected from the decision. And i liked it this seems more important than the use method which is just rebranded common admin skills. Kepnertregoe now many the power of live classroom instruction and think with the benefits influential people college essay elearning, specializing in a threephase decision experience designed to write course skills and support problem application of unwanted problem solving and decision making groups. The 6th international days of statistics and economics, prague, september 15, 2012 452 1 background business people pay a particular attention to a specific problem solving and decision making process developed by consulting and training firm kepnertregoe inc. Presented to the faculty of the division of business and business education kansas state teachers college. Kt is a quantitative comparison method in which a team of experts numerically score criteria and alternatives based on.
Evaluate each alternative against the mustsevaluate each alternative against the musts. Kepnertregoe matrix was used by nasa to troubleshoot the apollo deviation. It thus helps to create focus in attention and consequently is more likely to lead to the right problem being solved it is a very common issue that an unclear boundary can lead to wandering off the path. Furthermore specific aspects of the problem analysis method can be used to greatly improve and strengthen these other problem solving methods. Use first four problemsolving steps to gather information. It helps you maximize critical thinking skills, systematically organize and prioritize information, set. Isis not analysis works by making you deliberately think about the problem and in particular the boundaries of what it is or is not. The kepner tregoe method kt method is a problem analysis model in which the problem is disconnected from the decision. The kepner tregoe matrix is a one of the most unique, documented analysis and decisionmaking methods. Founded in 1958 based on groundbreaking research on how people think, solve problems and make decisions, princetonbased kepner tregoe is dedicated to helping organizations achieve operational.
The kepner tregoe matrix is a tool used to support organisational decision making. Analytic hierarchy process pugh method summary three mcda methods were applied to a green vehicle trade study. Kepnertregoe leadership development business training. It is called also a root cause analysis and decision making method. There are 5 steps to kepnertregoe problem analysis. Reusch 4 problem solving and decision making kepnertregoe cause. Kepner tregoe kt provides capability development and consulting solutions across the world to help build thinking organizations that resolve the most pressing issues with clarity and confidence. Write a concise decision statement about what it is we want to decideit is we want to decide use first four problemsolving steps to gather information 2. Has anyone any practical experience of using the kepner tregoe method as an improvement problem solving technique. Write a concise decision statement about what it is we want to decide. Here, we select three multiple criteria decision analysis mcda techniques for comparison. It helps untangle the confusion and remove roadblocks that usually hinder us from seeing the whole picture, delaying us from resolving what concerns us the most. A summary is created of the strategic requirements must haves.
It is a stepby step approach for systematically solving problems, making decisions, and. As a result, the electric vehicle scored highest as the most suitable ahp option. While the kepnertregoe matrix can become quite complex depending on how many factors are involved in a given decision, the basis of the model comes down to four steps. Kepnertregoe methodology math encounters blog kepner tregoe decision making sets up an outcome as well as how exactly it should be achieved. The kepnertregoe matrix is a special, wellorchestrated, synchronized and documented root cause analysis and decisionmaking method it is a conscious, stepbystep approach for systematically solving problems, making good decisions, and analyzing potential risks and opportunities. Problem analysis and decision making by kepnertregoe. Kepnertregoe kt provides capability development and consulting solutions across the world to help build thinking organizations that resolve the most pressing issues with clarity and confidence.
The course equips participants with the terminology, structure and basic concepts of kepnertregoes problem management and incident management techniques, such as situation appraisal, problem analysis, decision analysis and potential problem analysis. Following the stepbystep approach of kepner tregoe decision making allows for the use of critical thinking skills in considering many possible factors that may be vital in making the decision. Kepner tregoe problem solving and decision making course. The method is fully developed, with recommended techniques, worksheets, training programmes, etc. Troubleshooting techniques problem solving and decision. This is often problematic because the universe often has other plans. Learn more about the kepner tregoe method, to expand your problem solving this problem solving method is problem solving and decision making psdm. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process. Decision analysis 77 four decision an a lysis in this chapter the conditions and elements of making choices the major elements of decision analysis the techniques of decision analysis the conditions and elements of making choices decisions must be made and actions must be taken in all organizations. Summary of kepnertregoe matrix root cause analysis. Define the decision to be made be clear on the exact decision that is to be made. The situation is complex and we have no clear root cause. Learn about the benefits of kepnertregoe problem solving and decision making for your organization.
Kepner and tregoe 1981 describe the method below, but its origins date from the 1950s. It is a structured methodology for gathering information and prioritizing and evaluating it. Potential problem analysis the kepnertregoe method defines a process of setting objectives, exploring and prioritizing alternatives, exploring the strengths and weaknesses of the top alternatives, and of choosing the final best alternative. This allows them to deliver a high level of quality and consistency in customer support. Problem solving and decision making kepnertregoe the brake makes noise when i turn right after leaving the motorway. Learn more about the kepner tregoe method, to expand your problem solving knowledge, by reading this practical article.
Once the situation is clarified, one chooses the correct method of the analysis of kepner tregoe to advance. Specify objectives of the decision, and divide into musts and wants 3. The ogcs service operation publication points to a kepnertregoe analysis as one. Rm3, per participant, rm2, for 3 or more fees before any applicable taxes. In this video there is an overview of the kepnertregoe systematic problem solving method which exploring finding the cause of a problem by identifying when the problem does and when the problem doesnt happen.
Survey of trade study methods for practical decisionmaking. For the other objectives, what is the relative importance of each want. Then, it prompts us to generate ways to control the potential problems result from the decision. Basic premise is that there is something that distinguishes what the problem is from what it is not. The problem analysis process divides decisionmaking into five steps. Think of a problem one that you are currently experiencing in your job or one that you have experienced in the past. What are your comments on its use alongside six sigma, for say green belts as an example. It is sometimes called a root cause analysisand decisionmaking method. Management training techniques to improve problem solving and decisionmaking abilities have had wide acceptance in recent years. The same structure of problem analysis is used in dmaic and g8d and has been proved many times over in the field. Problem solving and decision making kepnertregoe the.
Their book, published in 1965 l, describes the kt process which is based on the concept that a problem is a deviation between what should be happening and what is. The 6th international days of statistics and economics, prague, september 15, 2012 452 1 background business people pay a particular attention to a specific problem solving and decisionmaking process developed by consulting and training firm kepnertregoe inc. Kepnertregoe invites learners to dig deeper and understand the situations around them better through a set of tried and tested processes. It is very detailed and complex method applicable in many areas, which is much broader than just idea selection.